Q1. Can I have a sample order for LED light?
A: Yes, sample order is accepted for testing purpose.
Q2. What about the lead time?
A: Normally, samples need 1 week for preparation considering clients' different request on specifications.
The lead time for mass production is 1-2weeks upon the order conformation.
Q3. Do you have any MOQ limit for LED light order?
A: Yes, we have different policy on different product series.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually door to door services by courier company as DHL,UPS,FEDEX and TNT, which cost 3-5days to arrive generally.
Also, we have other shipping methods avaiable as per clients' request such like shipment by air or by sea.
Our sales will recommend you the suitable shipping method according to the order QTY.
Q5. How to proceed an order for LED light?
A: First of all, please let us know your requirements or application.
Then we would prepare the quotation by your situation.
The production would be proceed after customers confirm the order and arrange the payment.
Q6. Is it OK to print my logo on LED light product?
A: Yes, please inform us formally before the production starts.
Q7. Do you offer guarantee for the producdts?
A: Yes, we offer 2-5 years warranty to our products.
Q8. How to deal with the defect?
A: Firstly, our products are produced in strict quality control system and the defective rate would be less than 0.2%.
Secondly, during the guarantee period, we will send new replacement with your new orders.
For defective batch products, we will repare them and send back to you or we can discuss the solution including re-call policy by real situation.
